Yuma AI is an AI-powered communication platform that aims to increase agent productivity, automate sophisticated processes, and empower experts. The platform employs generative AI to gather the necessary knowledge for addressing customer queries, applies brand tone to inject brand personality into responses, and automates the most sophisticated processes. Yuma AI’s Auto-Pilot feature mirrors agent actions, autonomously conversing with customers and acting on their requests, such as editing orders and pausing subscriptions. The platform also offers productivity tools for agents, aiming to reduce operating costs, improve customer satisfaction, and scale without the need for additional hiring.
Features:
- Generative AI: Yuma AI employs generative AI to gather the necessary knowledge for addressing customer queries, applying brand tone to inject brand personality into responses, and automating the most sophisticated processes.
- Auto-Pilot: The platform’s Auto-Pilot feature mirrors agent actions, autonomously conversing with customers and acting on their requests, such as editing orders and pausing subscriptions.
- Productivity Tools for Agents: Yuma AI offers productivity tools for agents, aiming to reduce operating costs, improve customer satisfaction, and scale without the need for additional hiring.
Use Cases:
- Increase Agent Productivity: Yuma AI automates mundane tasks, freeing up agents to focus on more complex customer interactions, improving overall customer experience.
- Automate Sophisticated Processes: The platform’s Auto-Pilot feature can handle complex post-purchase technical inquiries, social media interactions, and guide customers on returns, refunds, and exchange queries.
- Empower Experts: Yuma AI’s productivity tools for agents aim to reduce operating costs, improve customer satisfaction, and scale without the need for additional hiring.
Competitors:
- Grammarly: A writing assistant that offers real-time feedback on grammar, spelling, and punctuation.
- SummarizeBot: A platform that offers AI-powered text and video summarization services for various content sources.
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