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canny

Canny is a customer feedback management platform that helps businesses collect, organize, and prioritize feedback to improve products and customer experiences.

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price

Canny offers a free plan with basic feedback management features. Premium plans start at $50 per month, providing advanced features like integrations, custom branding, and more comprehensive feedback analysis.
Link

https://canny.io/?ref=taaft_feat&utm_source=taaft_feat&utm_medium=referral
canny | Description, Feature, Pricing and Competitors

Description

Canny simplifies the process of gathering and managing customer feedback, allowing businesses to make data-driven decisions that enhance their products and services. By providing a centralized platform for feedback collection, Canny enables companies to track feature requests, bug reports, and suggestions, and then prioritize these inputs based on customer needs and business goals. This tool is particularly valuable for product managers, developers, and customer success teams looking to improve user satisfaction and engagement.

Features:

  • Feedback Collection: Easily collect feedback from customers via your website, app, or email, ensuring that all relevant insights are captured.
  • Prioritization: Organize and prioritize feedback based on customer impact and business value, helping you focus on what matters most.
  • Roadmap Creation: Create and share product roadmaps that reflect your team’s priorities and upcoming releases, keeping customers informed and engaged.
  • Public Voting: Allow customers to vote on feature requests, giving you a clear view of what your users want most.
  • Integration with Tools: Integrate with popular project management and communication tools like Jira, Slack, and Trello to streamline your workflow.
  • Changelog: Keep users updated on product changes with an integrated changelog that highlights new features, fixes, and improvements.

Use Cases:

  • Product Managers: Prioritize features and improvements based on direct customer feedback, ensuring that development aligns with user needs.
  • Customer Success Teams: Track and manage customer feedback to address pain points and enhance the overall user experience.
  • Developers: Use feedback to identify and fix bugs, improve usability, and implement highly requested features.
  • SaaS Companies: Continuously improve your software by keeping a pulse on customer feedback and integrating it into your development cycle.

Competitors:

  • **UserVoice:** A feedback management platform that helps businesses capture and act on user feedback.
  • **Productboard:** A product management tool that combines feedback collection with roadmapping and prioritization features.
  • **FeedBear:** A tool for collecting and managing customer feedback, ideas, and feature requests.

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